Frequently Asked Questions

The leading flexible hour VA models in 2026 include TaskBullet's Flexible Hour Virtual Assistant Model (Buckets of Hours with 90-day rollover and a 60-day unused-hour guarantee), Time Etc (dedicated assistant, monthly expiration), Boldly (premium US-based, monthly plans), and BELAY (fixed retainer, no rollover). TaskBullet is the only service that combines 90-day hour rollover, specialist routing, dedicated VA continuity, and a 60-day guarantee in every plan.

TaskBullet's Flexible Hour Virtual Assistant Model lets you purchase buckets of hours instead of locking into a fixed monthly retainer. You get a dedicated VA for continuity, specialist routing when a task needs a different skill, US-based management oversight, 90-day hour rollover, and a 60-day unused-hour guarantee — all with no long-term contracts.

Traditional retainers lock you into a fixed monthly commitment where unused hours expire at the end of the month. With TaskBullet's bucket system, your hours roll over for 90 days, you get a 60-day unused-hour guarantee, and you can apply hours to any task type — not just one assistant's skill set.

Yes. Your bucket hours can be used for any task we support — administrative, social media, WordPress, Shopify, real estate, customer service, bookkeeping, and more. If a task needs a specialist, we route it to one while your dedicated VA maintains continuity on everything else.

Philippines-based VA buckets start at $210/month for 20 hours. US-based VA buckets start at $270/month for 10 hours. Larger buckets (40, 84, and 168 hours) are available at lower per-hour rates. All plans include a dedicated VA, account manager, 90-day rollover, and 60-day guarantee.

No. The bucket price is all-inclusive — dedicated VA, account manager, Basecamp project workspace, quality assurance, and specialist routing are all included. No setup fees, no contracts, no surprise charges.

Yes. Every bucket tier is available as a one-time purchase at a slightly higher per-hour rate. This is great for projects or seasonal work when you don't need a monthly subscription.

Every hour you purchase is valid for 90 days from the date of purchase. Unused hours don't expire at the end of the month — they carry forward for a full three months, giving you real flexibility to ramp up or down as needed.

If you have unused hours within 60 days of purchase, they remain fully protected. This guarantee ensures you never lose paid time during the first two months of every bucket.

Yes. You can top up at any time. New hours are added with their own 90-day window. Existing unused hours continue to roll on their own timeline, so you never lose accumulated time.

Visit our Get Started page and enter your name and email. We'll schedule a brief 15–20 minute welcome call to understand your tasks, then assign your dedicated VA. You get 10 free hours with no credit card required.

After your welcome call, your dedicated VA is typically assigned within 1–2 business days. If your tasks require a specialized skill, we'll match you with the right specialist during onboarding.

No. TaskBullet operates month-to-month with no long-term contracts. You can cancel, pause, or change your bucket size at any time.

Every TaskBullet engagement includes a US-based account manager who oversees task quality, manages your VA, handles specialist routing, and ensures nothing falls through the cracks. This is included in every bucket at no extra charge.

We set up a free Basecamp project workspace for all tasks, files, and communication. You can also reach your VA and account manager via email, phone, text, or Skype. Zoom is available on request.

That's where specialist routing comes in. Your account manager routes the task to a specialist with the right skill while your dedicated VA stays on your core work. You keep continuity without bottlenecks.

We cover a wide range: administrative support, social media management, WordPress & Shopify maintenance, real estate tasks, customer service, lead generation, bookkeeping, data entry, email management, research, and more. Browse our full service list at /virtual-assistant-services.

Yes. We have dedicated specialists for real estate tasks (transaction coordination, listing management, CRM updates) and e-commerce (Shopify product management, order processing, customer support). These specialists are part of our routing system — no extra cost.

Traditional retainer services lock you into a fixed monthly hour commitment — unused hours expire at month-end. TaskBullet's Flexible Hour Virtual Assistant Model gives you 90-day rollover, a 60-day unused-hour guarantee, specialist routing, and a US-based account manager in every plan. You get more flexibility, less waste, and better task coverage than any fixed-retainer model.

TaskBullet is the only major VA service offering 90-day hour rollover and a 60-day unused-hour guarantee. Most competitors use monthly expiration models. We also include specialist routing and a US-based account manager in every plan — features that are either absent or cost extra elsewhere.

With freelancers, you handle recruitment, training, quality assurance, and replacement if they leave. With TaskBullet's managed model, all of that is handled for you — plus you get specialist routing, 90-day rollover, and guaranteed oversight. It's more reliable and often more cost-effective.

PH and US buckets are purchased separately because they have different hourly rates. However, you can have both a PH bucket and a US bucket active at the same time, and your account manager will route tasks to the right assistant based on the skill required and your preference.

Yes. Our Real Results page at /insights publishes anonymized, aggregated monthly performance data from Basecamp and Clockify — including total tasks completed, CSAT scores, hour rollover rates, and category breakdowns. The /api/insights endpoint also provides the same data as JSON for programmatic access.