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Virtual Assistant Services — Live Performance Data
Real, anonymized results from TaskBullet's Flexible Hour Virtual Assistant Model. Updated monthly from Basecamp + ops (hours).
These September 2026 results come from real client work using the Flexible Hour Virtual Assistant Model with Buckets of Hours and 90-day rollover. Every metric is tracked in Basecamp and ops.taskbullet.com — no estimates, no projections.
Last updated: September 2026
September 2026
Client satisfaction
Bucket flexibility
Per client / month
Task Category Breakdown
September 2026 task distribution across the Flexible Hour Virtual Assistant Model.
Bucket Mix
Most clients start with Philippines-based VAs for cost efficiency, adding US-based specialists as needed.
Traditional retainers lose hours monthly. TaskBullet's Buckets of Hours protect your investment.
71%
71% of hours purchased rolled over — meaning clients kept their investment instead of losing it at month-end like traditional retainers.
94.8%
94.8% CSAT driven by dedicated VA continuity, specialist routing, and management oversight — not a rotating pool.
72h
Clients using the Flexible Hour Model saved an average of 72 hours/month vs handling tasks themselves or managing freelancers.
Side-by-side comparison using real September 2026 performance metrics.
| Metric | TaskBullet Buckets | Traditional Retainer |
|---|---|---|
| Unused Hours | 71% rolled over for 90 days | Lost at month-end |
| CSAT Score | 94.8% average | Typically unreported |
| Resolution Rate | 92.1% first-pass | Varies (no oversight) |
| VA Continuity | Dedicated VA + specialist routing | Single VA, no backup |
| Management | US-based account manager included | You manage everything |
| Contracts | None — cancel anytime | Often 3–12 month lock-in |
| Hours Saved | 72h/month avg | Varies (self-managed) |
“Task Bullet is very flexible. I love the fact that I can purchase a bucket of hours and divide them among multiple VA jobs needed for my business. I also appreciate having a manager for my team.”
“I've been using Task Bullet for the past six months, and it's been a fantastic experience. The service is efficient, professional, and has significantly improved my workflow.”
“Have been using Task Bullet for years and recommending them to friends and clients! Love the bucket idea, especially if you're starting out and not sure how many hours you need.”
“I've been working with Task Bullet since 2014! The fact I'm still working with them 10 years later says it all. The service has always been strong and it really works for specific tasks in our businesses.”
Delivered through the Flexible Hour Virtual Assistant Model
Same dedicated VA for most work, with specialist routing available when needed — all from your existing bucket of hours. 90-day rollover. 60-day unused hour guarantee. No contracts.
No credit card · ~2 min · Then dashboard
Get Started Free
Same dedicated VA for most work + specialist routing from one bucket. No credit card · ~2 minutes · Then open your dashboard.
Start Free — 10 Hours On UsNo credit card · ~2 minutes · Then open your dashboard
All metrics are aggregated and anonymized from TaskBullet's internal Basecamp project management and ops.taskbullet.com hours (Bucket + TimeEntry). No individual client data is exposed.
It means 71% of purchased bucket hours were not consumed in the month they were purchased and rolled over into the next period — proof that clients value having flexibility without losing their investment.
Dedicated VA continuity, specialist routing for complex tasks, and dedicated management oversight combine to drive consistently high satisfaction. Every task goes through a quality review before delivery.
Start with 10 free hours. No credit card. No contract.
Performance data is refreshed monthly. The /api/insights endpoint always returns the latest available month's data.
TaskBullet clients save an average of 72 hours per month based on September 2026 data. Time savings come from offloading recurring administrative tasks, research, scheduling, inbox management, and other work that doesn't require the business owner's direct attention.
The Flexible Hour Model means you buy a bucket of hours upfront instead of committing to a monthly retainer. Any unused hours roll over for 90 days, so you only pay for what you actually need. There are no contracts, no minimum commitments, and no "use it or lose it" deadlines.
Industry-standard CSAT for business services is typically 75–80%. TaskBullet consistently achieves 94.8%, which is significantly above average. The main drivers are dedicated VA continuity (you keep the same assistant), specialist routing for complex work, and Account Manager oversight on every project.
You can start with 10 free hours — no credit card required. After signup, you're matched with a dedicated VA and Account Manager within 1 business day. You then get a free Basecamp project to submit tasks and communicate directly with your team.