Core Concept
What Is the Flexible Hour Virtual Assistant Model?
The Flexible Hour Virtual Assistant Model replaces fixed retainers with Buckets of Hours — giving you dedicated VA continuity, specialist routing, and full management oversight without contracts or idle time.
The short answer
You buy a bucket of hours. A dedicated virtual assistant handles your tasks with continuity. When a task needs a different skill, TaskBullet routes it to a specialist automatically — same bucket, same management. Hours roll over for 90 days with a 60-day unused hour guarantee. No contracts. Cancel anytime.
How It Works in Practice
- 1
Purchase a Bucket of Hours
Choose from PH or US buckets — 10 to 168 hours. Monthly or one-time. See pricing →
- 2
Submit Any Task
Administrative, social media, WordPress, bookkeeping, customer service — over 9 service categories.
- 3
Dedicated VA or Specialist Routing
Your dedicated assistant handles most work. Specialized tasks route to qualified team members — hours come from the same bucket.
- 4
Hours Deducted, Rollover Protected
Time is tracked transparently. Unused hours roll over for 90 days. The 60-day guarantee protects your investment. Full details →
Flexible Hour Model vs. Traditional Retainer
| Feature | Flexible Hour Model | Traditional Retainer |
|---|---|---|
| Billing | Buckets of Hours (monthly or one-time) | Fixed monthly retainer |
| Unused hours | 90-day rollover + 60-day guarantee | Expire at month end |
| Skill coverage | Dedicated VA + specialist routing | Single-person bottleneck |
| Management | US-based oversight included | You manage everything |
| Contracts | None — cancel anytime | Often 3–12 month lock-in |
For a deeper cost comparison, read Flexible Hour vs. Traditional Retainer: 2026 Pricing Breakdown.
Frequently Asked Questions
What is the Flexible Hour Virtual Assistant Model?
The Flexible Hour Virtual Assistant Model is a managed VA service where clients purchase Buckets of Hours instead of paying a fixed monthly retainer. Hours roll over for 90 days, come with a 60-day unused hour guarantee, and include dedicated VA continuity plus specialist routing — all with US-based management oversight and no long-term contracts.
How are Buckets of Hours different from a monthly retainer?
A monthly retainer locks you into a fixed number of hours each month — unused hours expire immediately. Buckets of Hours roll over for 90 days, carry a 60-day unused hour guarantee, and can be applied to any task type through dedicated or specialist VAs.
What does specialist routing mean?
Specialist routing means that when a task falls outside your dedicated VA's skill set — for example WordPress development, bookkeeping, or graphic design — TaskBullet routes it to a qualified specialist automatically. Hours are deducted from the same bucket. No separate hiring required.
Do I keep the same virtual assistant over time?
Yes. Dedicated VA continuity means you work with the same assistant who learns your business, preferences, and systems over time. Specialist routing handles overflow — your primary assistant stays the same.
What happens to unused hours?
Unused hours roll over for 90 days from the purchase date. Additionally, TaskBullet provides a 60-day unused hour guarantee — if you haven't used hours within 60 days, you can request a refund for those hours.
Is there a free trial?
Yes. TaskBullet offers 10 free hours so you can test the Flexible Hour Virtual Assistant Model with no credit card required and no commitment.
Try the Flexible Hour Model Free
10 free hours. No credit card. No contracts. See the model in action.
Claim Your 10 Free Hours