Hour Protection
90-Day Hour Rollover & 60-Day Guarantee
Your hours are protected. Unused hours roll over for 90 days. If you can't use them within 60 days, we make it right. Here's exactly how it works.
The short answer
Every hour you purchase from TaskBullet stays active for 90 days from the purchase date. If you don't use hours within 60 days, we'll work with you to apply them or find a resolution. Between these two protections, you never pay for time you can't use.
How 90-Day Rollover Works
Purchase a Bucket
Buy any bucket — 10 to 168 hours, monthly or one-time. The 90-day clock starts on the purchase date.
Use Hours at Your Pace
Delegate tasks whenever you're ready. There's no pressure to use all hours in the first month.
Unused Hours Roll Forward
Any hours not used within the month carry into the next. They stay available for a full 90 days from the original purchase date.
New Purchases Stack
Buy a new bucket and hours are added on top of your rollover balance. Oldest hours are consumed first (FIFO) to maximize your window.
Rollover in Practice: 3-Month Example
| Month | Purchased | Rollover In | Total Available | Used | Rollover Out |
|---|---|---|---|---|---|
| March | 40 hrs | 0 | 40 | 28 | 12 |
| April | 40 hrs | 12 | 52 | 38 | 14 |
| May | 40 hrs | 14 | 54 | 42 | 12 |
Result: Over three months, you purchased 120 hours and used 108. The 12 unused hours from March were absorbed by April's heavier usage (38 hours used, 12 of which were March rollover). Zero hours wasted.
With a traditional retainer: You'd have lost 12 hours in March and 2 hours in April — 14 hours wasted ($113.75 at $8.13/hr).
For more worked examples, read Rollover Math: Step-by-Step Savings Calculation →
The 60-Day Unused Hour Guarantee
The 90-day rollover handles normal usage fluctuations. The 60-day guarantee handles the edge case where you genuinely can't find work for your hours.
How it works
- ✓If hours remain unused for 60+ days after purchase, contact your account manager.
- ✓We'll work with you to apply those hours to pending tasks, suggest high-value delegation opportunities, or find a fair resolution.
- ✓This guarantee is available on every bucket — no special plan required.
The goal is simple: you should never pay for time you can't use. The 90-day rollover gives you flexibility and the 60-day guarantee gives you a safety net.
What Counts as a Billable Hour?
Billable
- ✓Task work by your dedicated VA
- ✓Specialist-routed tasks (same bucket)
- ✓Research, content, data entry, admin
- ✓Customer service responses
- ✓Web updates and maintenance
Not Billable
- —Account management oversight
- —Task review and quality checks
- —Internal specialist routing
- —Basecamp and CRM platform access
- —Communication and check-ins
Time tracking is fully transparent. Your Basecamp dashboard shows exactly what was done and how many hours each task consumed.
Frequently Asked Questions
How does 90-day hour rollover work at TaskBullet?
When you purchase a bucket of hours, any hours you don't use immediately roll forward for 90 days from the purchase date. If you buy 40 hours on March 1 and only use 30 in March, the remaining 10 hours stay active through June 1. New bucket purchases add fresh hours on top of any existing rollover balance.
What is the 60-day unused hour guarantee?
The 60-day unused hour guarantee means that if you haven't used hours within 60 days of purchasing them, TaskBullet will work with you to either apply those hours to tasks or provide a resolution. This protects your investment and eliminates the risk of buying hours you can't use.
What counts as a billable hour at TaskBullet?
Any task work performed by your dedicated VA or a routed specialist counts as billable time. This includes administrative work, research, content creation, data entry, customer service, web updates, and any other delegated task. Time is tracked transparently — you see exactly what was done and how long it took.
Do rollover hours stack with new bucket purchases?
Yes. If you have 10 rollover hours and purchase a new 40-hour bucket, you have 50 hours available. Hours are used on a first-in, first-out basis — the oldest hours are consumed first to maximize your rollover window.
Can I change my bucket size without losing rollover hours?
Yes. Rollover hours are tied to your account, not a specific bucket plan. If you switch from a 40-hour bucket to an 84-hour bucket, your existing rollover balance carries forward. There are no penalties for changing plans.
How does TaskBullet rollover compare to monthly retainers?
Traditional monthly retainers expire all unused hours at month end. If you buy 40 hours and use 30, the remaining 10 are lost. With TaskBullet, those 10 hours roll over for 90 days. Over a year, this can save hundreds to thousands of dollars in wasted hours depending on your usage pattern.
Try the Rollover Model Free
10 free hours with 90-day rollover. No credit card. No contracts. See hour protection in action.