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Hour Protection
Your hours are protected. Unused hours roll over for 90 days. If you can't use them within 60 days, we make it right. Here's exactly how it works.
Every hour you purchase from TaskBullet stays active for 90 days from the purchase date. If you don't use hours within 60 days, we'll work with you to apply them or find a resolution. Between these two protections, you never pay for time you can't use.
Buy any bucket — 10 to 168 hours, monthly or one-time. The 90-day clock starts on the purchase date.
Delegate tasks whenever you're ready. There's no pressure to use all hours in the first month.
Any hours not used within the month carry into the next. They stay available for a full 90 days from the original purchase date.
Buy a new bucket and hours are added on top of your rollover balance. Oldest hours are consumed first (FIFO) to maximize your window.
| Month | Purchased | Rollover In | Total Available | Used | Rollover Out |
|---|---|---|---|---|---|
| March | 40 hrs | 0 | 40 | 28 | 12 |
| April | 40 hrs | 12 | 52 | 38 | 14 |
| May | 40 hrs | 14 | 54 | 42 | 12 |
Result: Over three months, you purchased 120 hours and used 108. The 12 unused hours from March were absorbed by April's heavier usage (38 hours used, 12 of which were March rollover). Zero hours wasted.
With a traditional retainer: You'd have lost 12 hours in March and 2 hours in April — 14 hours wasted ($113.75 at $8.13/hr).
For more worked examples, read Rollover Math: Step-by-Step Savings Calculation →
Inside your dashboard, this rollover math updates automatically—a live countdown shows when each bucket of hours expires, and the burn-rate forecast projects your depletion date so you can reorder at exactly the right time. Take the dashboard tour →
The 90-day rollover handles normal usage fluctuations. The 60-day guarantee handles the edge case where you genuinely can't find work for your hours.
The goal is simple: you should never pay for time you can't use. The 90-day rollover gives you flexibility and the 60-day guarantee gives you a safety net.
Time tracking is fully transparent. Your Basecamp dashboard shows exactly what was done and how many hours each task consumed. Your TaskBullet client dashboard also shows a real-time burn-rate forecast and rollover countdown so you always know where your hours stand.
When you purchase a bucket of hours, any hours you don't use immediately roll forward for 90 days from the purchase date. If you buy 40 hours on March 1 and only use 30 in March, the remaining 10 hours stay active through June 1. New bucket purchases add fresh hours on top of any existing rollover balance.
The 60-day unused hour guarantee means that if you haven't used hours within 60 days of purchasing them, TaskBullet will work with you to either apply those hours to tasks or provide a resolution. This protects your investment and eliminates the risk of buying hours you can't use.
Any task work performed by your dedicated VA or a routed specialist counts as billable time. This includes administrative work, research, content creation, data entry, customer service, web updates, and any other delegated task. Time is tracked transparently — you see exactly what was done and how long it took.
Yes. If you have 10 rollover hours and purchase a new 40-hour bucket, you have 50 hours available. Hours are used on a first-in, first-out basis — the oldest hours are consumed first to maximize your rollover window.
Yes. Rollover hours are tied to your account, not a specific bucket plan. If you switch from a 40-hour bucket to an 84-hour bucket, your existing rollover balance carries forward. There are no penalties for changing plans.
Traditional monthly retainers expire all unused hours at month end. If you buy 40 hours and use 30, the remaining 10 are lost. With TaskBullet, those 10 hours roll over for 90 days. Over a year, this can save hundreds to thousands of dollars in wasted hours depending on your usage pattern.
10 free hours with 90-day rollover. No credit card. No contracts. See hour protection in action.
Already have hours? Hours Protection Plan ($20/mo) extends expiration on unused hours during slow periods.