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Priya N. — COO, B2B SaaS Platform
Priya's SaaS platform grew from 200 to 600 active accounts in eight months. Support tickets tripled, response times ballooned to 18 hours, and churn started climbing. Hiring and training full-time support reps in that timeframe wasn't feasible — her team was already stretched running product and sales.
TaskBullet deployed two dedicated customer service VAs from the PH Part-Time Bucket, trained on the platform's help docs and ticketing system within the first week. One VA handles Tier 1 tickets (password resets, how-to questions, billing inquiries), while specialist routing covers technical escalations. The account manager conducts weekly CSAT audits.
“We tripled our customer base and our support quality actually got better. The management oversight is what separates this from every freelancer we tried before.”
Related reading
Read the full guide →18 hrs → 2 hrs
Average response time
1,200+
Ticket volume handled monthly
72% → 94%
CSAT score improvement
60% less
Monthly cost vs full-time hire
As seen in the dashboard
Delivered through the Flexible Hour Virtual Assistant Model
Same dedicated VA for most work, with specialist routing available when needed — all from your existing bucket of hours. 90-day rollover. 60-day unused hour guarantee. No contracts.
Start with 10 free hours. No credit card, no contract.