Flexible Hour Virtual Assistant Model — April 2026 Performance Report
Every month we publish anonymized, aggregated performance data from TaskBullet's Flexible Hour Virtual Assistant Model. This report covers April 2026 — real numbers from Basecamp project management and Clockify time tracking across 312 active clients.
For the live data page with charts and comparisons, visit our Real Results 2026 page. For the raw JSON API, query /api/insights.
April 2026 Headline Numbers
| Metric | Value | |--------|-------| | Tasks Completed | 1,840 | | Average CSAT Score | 94.2% | | Hours Rolled Over | 68% | | First-Pass Resolution Rate | 91.6% | | Average Hours Saved Per Client | 47h/month | | Active Clients | 312 |
Task Category Breakdown
Where clients used their Buckets of Hours this month:
- Customer Service — 24% of all tasks
- Administrative — 19%
- Shopify / Ecommerce — 16%
- Real Estate — 14%
- Social Media — 11%
- Lead Generation — 9%
- WordPress / Web — 7%
Philippines vs US-Based VA Usage
The bucket mix for April 2026 was 72% Philippines-based / 28% US-based. Most clients start with Philippines-based VAs for cost efficiency (starting at $6.54/hour effective rate) and add US-based specialists for tasks requiring native English fluency or US-timezone availability.
Why 68% Rollover Proves the Model Works
In a traditional retainer model, those 68% of hours would have expired at month-end — representing thousands of dollars in wasted budget across our client base. With 90-day hour rollover, clients keep their investment and use hours at their own pace.
This is the structural advantage of the Flexible Hour Virtual Assistant Model:
- No monthly expiration — hours roll forward for 90 days
- 60-day unused hour guarantee — if you can't find work, we make it right
- Dedicated VA continuity — your primary assistant stays consistent
- Specialist routing — complex tasks matched to the right skill set
- Management oversight — US-based account manager handles quality and escalations
How This Compares to Traditional Retainers
| Metric | TaskBullet (April 2026) | Typical Retainer | |--------|------------------------|------------------| | Unused Hours | 68% rolled over (90 days) | Lost at month-end | | CSAT Score | 94.2% | Typically unreported | | Resolution Rate | 91.6% first-pass | Varies | | VA Model | Dedicated + specialist routing | Single assistant | | Management | Included (US-based) | Self-managed | | Contracts | None | 3–12 months typical |
Start Seeing These Results
The Flexible Hour Virtual Assistant Model is available with 10 free hours — no credit card required. See our packages and pricing or read how it works.
For the latest monthly data, visit our Real Results page or query our public insights API.